Refund policy
At Xmen Ay, we are committed to providing high-quality anime-inspired clothing for anime fans in Morocco. If you are not satisfied with your order for any reason, please review our return and refund policy below.
1. Return Policy
We accept returns in the following cases:
✅ The item is defective or has a manufacturing flaw upon delivery.
✅ You received an incorrect item different from your order.
✅ You may request a return within 7 days of receiving your order.
Return Conditions:
• The item must be unused, unwashed, and in its original condition with all tags and packaging.
• We do not accept returns for custom-made or promotional items unless the mistake is on our part.
• The customer is responsible for return shipping fees unless the issue is due to our error.
2. How to Request a Return
1. Contact us via [ +212610015866 ] with your order number and photos of the item (if there is an issue).
2. We will review your request and respond within 2-3 business days.
3. If approved, we will provide you with return instructions and the return address.
4. Once we receive the returned item and inspect it, we will process a refund or exchange.
3. Refunds
💰 Refunds will be issued to the original payment method within 5-7 business days after receiving and inspecting the returned item.
💳 The refunded amount may take additional time to appear in your bank account, depending on your bank’s processing time.
🚚 Original shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
• If you wish to exchange an item, please follow the return process and place a new order after receiving your refund.
• If the requested replacement item is available, we will ship it once we receive the returned item.
5. Order Cancellations
• Orders can be canceled within 24 hours of placement, as long as they have not been shipped.
• Once an order has been shipped, it cannot be canceled, but you may request a return after receiving it.
6. Additional Terms
❌ We are not responsible for returned items lost due to an incorrect return address or unpaid return shipping fees by the customer.
❌ If the returned item does not meet our return conditions, we will not issue a refund, and the item will be sent back at your expense.
⚠ Xmen Ay reserves the right to update this return policy as needed.
📩 For any inquiries, please contact us at:
📧 [Customer service email]
📞 [Phone number if available]
💬 Or via the contact form on our store.
Thank you for shopping with Xmen Ay!